Frequently Asked Questions
Find answers to common questions about MBHO services
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About Dr. Angie (Our Founder)
Dr. Ngozika "Angie" Okoye is a licensed psychiatric mental health nurse practitioner with a Doctorate in Nursing Practice (DNP) from Brandman University. She holds dual board certifications as a PMHNP-BC (Psychiatric Mental Health Nurse Practitioner-Board Certified) and has completed extensive training in both family medicine and psychiatry. Dr. Angie has nearly 30 years of experience in healthcare delivery services.
Dr. Angie has been providing comprehensive healthcare services for nearly 30 years, with specialized focus on psychiatric care. Her extensive experience spans treating patients of all ages for a wide range of mental health conditions, making her uniquely qualified to provide holistic, evidence-based care.
Dr. Angie specializes in diagnosing and treating mental health conditions including Depression, Anxiety Disorders, ADHD, PTSD and Trauma, Bipolar Disorder, Schizophrenia, Substance Use Disorders, Sleep Disorders and Insomnia, and Smoking Cessation. She works with each patient to create personalized treatment plans designed to develop effective strategies for better mental health and overall wellness.
Yes, Dr. Angie is fully qualified to diagnose mental health conditions and prescribe medications through secure online psychiatry sessions. As a board-certified psychiatric provider, she ensures that all diagnoses and prescriptions meet your specific needs and comply with state regulations. MBHO uses HIPAA-compliant telehealth technology to provide safe, secure virtual care.
Dr. Angie is licensed to practice in multiple states. Please contact our office to verify if she is licensed in your specific state, as licensing requirements vary by location. MBHO connects patients with licensed providers in their state to ensure compliance and access to quality care.
Dr. Angie believes in holistic care management with a warm, interactive approach grounded in respect, compassion, and kindness. She tailors each session and treatment plan to meet your unique needs, meeting you where you are in your mental health journey. Her philosophy centers on creating a judgment-free environment where patients can voice their healthcare needs without feeling uncomfortable.
General MBHO Services
Virtual visits happen through our secure, HIPAA-compliant video platform that you can access from your computer, tablet, or smartphone. You'll receive a link before your appointment that connects you directly to your provider. All you need is an internet connection and a private space where you can talk openly. Our platform is easy to use and doesn't require any special software downloads.
Research shows that telehealth mental health services are just as effective as in-person care for most conditions. Many patients actually prefer virtual appointments because they're more convenient and feel less stressful. You can receive therapy, psychiatric evaluations, and medication management all through secure video calls from the comfort of your own home.
Yes, our licensed psychiatric providers can prescribe and manage psychiatric medications when clinically appropriate. This includes medications for depression, anxiety, ADHD, bipolar disorder, and other mental health conditions. We'll thoroughly discuss any medication recommendations, including benefits, potential side effects, and alternatives.
We offer competitive self-pay rates for patients without insurance or those who prefer not to use their insurance. We also provide flexible payment options and will work with you to make care affordable. We believe cost should never be a barrier to getting the mental health support you need.
We accept most major insurance plans including Medicaid and Medicare. Our team will verify your benefits before your first appointment and explain your coverage, including copays and deductibles. If you have questions about whether your insurance is accepted, please contact our office.
We offer same-day appointments depending on availability, with same-week appointments typically available for new patients. Existing patients can usually schedule follow-up appointments within a few days. We understand that when you're ready to seek help, you don't want to wait weeks to get started, so we prioritize quick access to care.
Your first appointment (initial evaluation) will last 60-90 minutes and focus on understanding your current concerns, mental health history, and treatment goals. Your provider will ask questions about your symptoms, how they're affecting your life, your medical history, and your support systems. Come prepared to discuss what's been bothering you and what you hope to achieve through treatment.
Absolutely. We follow strict HIPAA privacy laws to protect your personal health information. Your sessions are completely confidential, and we won't share any information about your care without your written permission, except in rare situations involving safety concerns. Our video platform is secure and encrypted to protect your privacy.
While we don't provide 24/7 crisis services, we encourage you to reach out if you're struggling between appointments. We'll help you develop coping strategies and a crisis safety plan. For emergencies, please call 988 (Suicide & Crisis Lifeline) or go to your nearest emergency room.
Yes, we provide mental health services for children, adolescents, and adults. Our providers have experience working with young people and understand the unique challenges they face. For patients under 18, we typically involve parents or guardians in the treatment process as appropriate.
We treat a wide range of mental health conditions including depression, anxiety disorders, PTSD, bipolar disorder, ADHD, OCD, schizophrenia, eating disorders, substance use disorders (including opioid, cocaine, and alcohol use disorders), and other behavioral health concerns. If you're not sure whether we can help with your specific situation, please contact us for a consultation..
The length of treatment varies greatly depending on your specific needs, goals, and how you respond to treatment. Some people benefit from just a few sessions, while others find ongoing support helpful for months or years. We'll regularly review your progress and discuss your treatment plan to ensure it's still meeting your needs.
Yes, it's important that you feel comfortable with your provider. If you'd like to work with someone else on our team, we can help facilitate that transition while maintaining continuity of your care. Your comfort and therapeutic relationship are essential for successful treatment.
You need a device with a camera and microphone (computer, tablet, or smartphone) and a reliable internet connection. We recommend using a computer or tablet when possible for the best video quality. You'll also want to find a private space where you can speak openly without interruptions.
When clinically appropriate, our providers can provide documentation for workplace accommodations, academic supports, or disability services. We'll work with you to understand what type of documentation you need and ensure it accurately reflects your clinical needs while protecting your privacy.
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